Plain English
Shipping & returns.
Dispatched pan-India from Nagpur at a flat ₹90. Returns are accepted within seven days, on damaged pieces only — same rule for stitched and unstitched.
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Shipping.
Flat ₹90 pan-India. Dispatched within 2 working days. Standard delivery 4–7 working days after dispatch.
Delivery window
Orders are dispatched within 2 working days of payment or WhatsApp confirmation. Standard delivery across India takes 4–7 working days after dispatch.
Metros are usually 3–5 days. Remote pincodes add a day or two.
Shipping charge
Flat ₹90 shipping pan-India — same fee for any order, any pincode, no minimum threshold.
Tracking & payment
Every dispatch comes with a tracking link by SMS and email. We send through reliable courier services — no fixed partner. Cash-on-delivery isn't offered; we accept UPI, cards, and bank transfer.
Outside India
We don't ship international at the moment. If you're asking for a gift that needs to travel abroad, reach us on WhatsApp — we'll work something out.
| Zone | Typical time | Method | Tracking |
|---|---|---|---|
| Metro cities | 3–5 working days | Surface / Air (partner) | SMS + email |
| Tier-2 / Tier-3 | 5–7 working days | Surface (partner) | SMS + email |
| Remote pincodes | 7–10 working days | Surface (partner) | SMS + email |
| Within Nagpur | Next working day | Local courier | SMS |
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Returns.
Accepted within 7 days of delivery, on damaged pieces only. Same rule for stitched and unstitched — no exchanges for size or change of mind.
Damaged-only policy
Returns are accepted only on damaged material, within 7 days of delivery. The same rule applies to both stitched and unstitched pieces — there is no separate window for size or change of mind.
How to raise a claim
Open the parcel on camera. If the piece is torn, stained, or has a fabric defect, send us photos on WhatsApp within 48 hours of delivery. We'll arrange a replacement or refund once the piece is back with us.
Gift cards
Gift cards are non-refundable but never expire. They can be redeemed across the full catalogue and split across multiple orders.
Sizing help, before you order
Because exchanges aren't part of the policy, we'd rather get the size right the first time. Message us on WhatsApp with your measurements and we'll guide you through the size chart.
Something unclear?
WhatsApp is the fastest route for questions about a specific order. We usually reply within the hour.